Shipping policy

Shipping and delivery

OSCAR EMANUEL MARQUES BARBOSA dispatches orders from Portugal. This page explains processing times, delivery estimates and what happens if a parcel is delayed.

Order processing

Orders are processed within 1- business days of cleared payment. Orders placed after 3:00 pm, at weekends or on Portuguese public holidays are processed on the next business day. If an item is unexpectedly unavailable we email you with the option to wait, choose an alternative or cancel for a full refund.

Delivery estimates

Portugal mainland: 2- business days after dispatch. Portugal islands and the rest of the European Union: 3- business days after dispatch. Deliveries outside the EU take longer and may be subject to customs formalities. These are estimates based on our carriers' standard service and are not guaranteed dates.

Shipping charges

Shipping is calculated at checkout from the delivery address, the weight of the parcel and the service you select. The exact amount is always shown before you confirm payment. We do not add handling fees after checkout.

Tracking

You receive a dispatch email with a tracking link where the carrier provides one. Tracking can take a few hours to activate after the label is created.

Delays, lost and damaged parcels

Carrier delays happen. If tracking has not moved for 3 business days, or a parcel is marked delivered but has not arrived, contact us at service@auralithgear.shop and we will open a trace with the carrier. Parcels confirmed lost are replaced or refunded. Damage in transit is covered by our returns policy -send photographs within 48 hours of delivery.

Address accuracy and customs

Please check the delivery address at checkout. If you spot an error, email us immediately; we can usually correct an address before dispatch. Parcels returned to us because of an incorrect address can be resent at the cost of the second shipment. For deliveries outside the EU, any import duties or taxes are the recipient's responsibility and are not included in our prices.